Returns and Refund Policy — Body By Keke

Last updated: 20 August 2026

This policy covers physical products bought from bodybykeke.com or through the Shop in the BodyByKeke: Mind app. It explains when you can send something back, what happens with an item that arrived damaged or wrong, and how and when you get your money.

1. Who you are dealing with

Seller	ClarityCI LLC, a limited liability company formed under the laws of the State of Florida, USA, trading as Body By Keke
Business address	931 McInnis Ct, Kissimmee, Florida 34744, USA
Returns and refunds contact	support@clarityci.com
Telephone	+1 (407) 436-2676

Do not send a return to the address above without writing to us first. It is our business address, not a returns warehouse, and an unannounced parcel can sit unmatched to any order. Section 4 sets out how to start a return properly.

2. Returning something because you changed your mind

You have 30 days from the day your order is delivered to ask to return an item you have simply changed your mind about. To be accepted, it must be:

• unopened, with any seal, shrink wrap, or box still intact;
• unused, with nothing removed, decanted, or sampled; and
• in its original packaging, in the condition it reached you.

An item in a bundle counts as part of that bundle: if any item in a bundle has been opened, the bundle is no longer returnable as unused, and we cannot refund part of a bundle price for an individual item.

3. What we cannot take back

Almost everything we make is a personal-care product that goes on your skin or in your bath. Once it has been opened it cannot be resold, so we cannot accept it back on a change of mind. This applies to soaps, sugar scrubs, bath salts, body lotions, and any bundle containing them.

Also not returnable on a change of mind:

• anything asked for more than 30 days after delivery;
• anything that reaches us used, damaged by you, missing parts, or without its original packaging;
• digital products once you have downloaded or opened them — see section 8;
• anything clearly marked final sale or non-returnable on its product page at the time you ordered.

None of this applies to an item that is faulty, damaged, or not what you ordered. Those are always covered, opened or not, and section 5 explains how.

4. How to start a return

1. Email support@clarityci.com within 30 days of delivery. Include your order number, which items you want to return, and why. Photographs help, and are essential if something arrived damaged.
2. We will reply within 2 business days with a return authorisation and the address to send to. Please wait for it.
3. Pack the items so they survive the journey back, include the return authorisation, and send them within 14 days of us issuing it.
4. Use a tracked service and keep the receipt. Until a return reaches us, proof that you sent it is the only thing that can stand in for it.

A return sent without authorisation, or after the 14 days, may be refused or returned to you.

5. Damaged, faulty, or wrong items

Tell us within 14 days of delivery and we will put it right at our cost — a replacement or a full refund including the original shipping, whichever you prefer.

Arrived broken, leaking, or crushed	Send photographs of the item and the outer box. Keep the packaging until we have answered, in case we need to claim from the carrier.
Wrong item sent, or something missing	We send the correct item at our cost. You do not pay to return the wrong one.
Faulty, or not as described	Covered whether or not the item has been opened. Your legal rights here are wider than this policy — see section 11.
Reaction to a product	Stop using it and write to us. Our ingredients are listed on every product page; please read them before ordering if you have known sensitivities. We will always talk it through with you.

Where we ask you to send a faulty item back, we pay the return postage or send you a prepaid label. Where the item is not worth returning, we may simply refund or replace it and ask you to dispose of it.

6. Who pays return postage

You changed your mind	You pay the return postage, and the original shipping charge is not refunded.
Damaged, faulty, wrong, or missing	We pay — return postage and the original shipping charge both.
Order never arrived	Nothing to return. See section 9 of the Shipping Policy.

We do not charge a restocking fee.

For an international change-of-mind return, please be aware that return postage to Florida can cost more than the item. It is worth checking before you send it, and we are happy to tell you what a return is likely to be worth in your case.

7. How and when you get your money

• We inspect a return when it arrives and email you the outcome within 5 business days.
• An approved refund is issued within 10 business days of us receiving the return, to the original payment method. We cannot refund to a different card, account, or person.
• Your bank or card issuer then takes its own time to post the money — commonly a further 3 to 10 business days, and outside our control.
• Refunds are made in US dollars, for the USD amount you were charged. If your card is in another currency, your bank's exchange rate on the day of the refund may differ from the rate on the day you paid, and you may receive slightly more or less than you originally paid. That difference is your bank's, not ours.
• We do not refund import duties or taxes you paid on an international order. Many countries will refund those on request once goods are re-exported; that claim is one you make to your own customs authority.

If more than 15 business days have passed since we told you a refund was approved and nothing has reached you, check with your bank first, then write to support@clarityci.com.

8. Digital products

Digital items in the shop — the 5-Minute Reset Guide, for example — are delivered immediately and are not refundable once you have downloaded or opened them, because they cannot be returned in any meaningful sense. By buying one and accessing it straight away, you are asking us to deliver it immediately and accepting that you lose any right to cancel that you would otherwise have had.

We will always refund a digital item that is faulty, corrupt, or materially not what its description said, and we will refund one you bought by mistake and have not downloaded. Write to support@clarityci.com.

9. Exchanges

We do not run a separate exchange process, because a scent you want is often a different batch and may not be in stock by the time a return reaches us. The fastest route is to return the unopened item under section 2 and place a new order for what you would rather have. You do not need to wait for the refund to place the new order.

A wrong item that we sent is not an exchange — that is section 5, and we simply send the right one.

10. Cancelling before dispatch, and orders we cannot fill

• You can cancel any order that has not yet been dispatched, for a full refund including shipping. Write to us as soon as you can; during the 3–5 business day making window there is usually time.
• If a product turns out to be unavailable after you have ordered, we will tell you and refund it. Where it is one item in a larger order, we ship the rest and refund that line.
• We may cancel and refund an order in full where we reasonably believe it is fraudulent, where a price or product description was obviously wrong, or where we cannot lawfully ship to the destination.

11. Your legal rights

Nothing in this policy takes away a right the law gives you. Where the law where you live requires more than this page promises, the law wins, and you can rely on it against us.

Two points worth spelling out for customers outside the United States:

• UK and EU cancellation rights. You normally have 14 days from delivery to cancel a distance purchase for any reason, and a further 14 days to return the goods. Our 30-day window in section 2 is longer than that on purpose. The law makes an exception for sealed goods which are not suitable for return for health protection or hygiene reasons, once unsealed — that exception is what section 3 rests on, and it is a limit the law itself sets, not one we invented. The same rules end the right to cancel digital content once it has been downloaded with your agreement.
• Faulty goods. Rights in respect of goods that are faulty, unsatisfactory, or not as described are separate from any cancellation right, last longer, and are unaffected by the condition requirements in section 2.

Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

12. If we cannot agree

Write to support@clarityci.com with Complaint in the subject line and tell us what you think should happen. We will look at it properly and reply. We would much rather resolve something directly than have you raise a chargeback with your bank, which takes months and tells us nothing about what went wrong.

13. Changes to this policy

We may update this policy. The version in force for your order is the one published when you placed it, and the “last updated” date at the top tells you when this one took effect.

14. Getting in touch

support@clarityci.com — please include your order number. We aim to answer within 2 business days.

ClarityCI LLC
931 McInnis Ct, Kissimmee, Florida 34744, USA
+1 (407) 436-2676

Delivery times, costs, and lost parcels are covered in our Shipping Policy.