Shipping Policy — Body By Keke

Last updated: 20 August 2026

This policy covers physical products bought from bodybykeke.com or through the Shop in the BodyByKeke: Mind app. It explains how long we take to make and dispatch an order, what shipping costs, where we ship, and what to do when a parcel is late, lost, or damaged.

1. Who ships your order

Seller and shipper	ClarityCI LLC, a limited liability company formed under the laws of the State of Florida, USA, trading as Body By Keke
Business address	931 McInnis Ct, Kissimmee, Florida 34744, USA
Orders and delivery contact	support@clarityci.com
Telephone	+1 (407) 436-2676

Checkout is operated for us by Shopify, and delivery is carried out by third-party carriers. Apple and Google are not involved in the sale or delivery of physical products and have no responsibility for them, including where you reached the shop through the app.

2. Where we ship

We ship to the 28 countries below. Everything is dispatched from Florida, USA, including orders placed from outside the United States.

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

The list shown at checkout is the authoritative one. If your country does not appear in the delivery step, we cannot ship there at the moment, whatever this page says. We do not ship to freight forwarders, and we cannot ship to a country under trade sanctions that prohibit it.

3. How long we take to dispatch

Our soaps, scrubs, bath salts, and lotions are made by hand in small batches. Allow 3–5 business days from the time you order for us to make, pack, and hand your parcel to the carrier.

• Business days are Monday to Friday, excluding US federal holidays.
• An order placed at the weekend or on a holiday starts counting on the next business day.
• This window is in addition to the carrier's transit time, not part of it.
• During a launch, a sale, or the December holidays, dispatch can take longer. Where we expect that, we will say so on the site before you order and email you if your order is affected.

An order confirmation is not a dispatch notice. The email that arrives immediately confirms we received your order and took payment. A separate email goes out when the parcel actually leaves us, and that one carries the tracking number.

4. What shipping costs

Shipping is calculated at checkout from your delivery address and the weight of your order, and is shown to you with the total before you pay. We do not publish a rate table here, because a table on a policy page goes out of date the moment a carrier changes its prices and the figure you were quoted at checkout is the one that binds us.

All prices and shipping charges are in US dollars (USD). If your card is issued in another currency, your bank sets the exchange rate and may add its own fee; neither is something we see or receive.

5. Delivery estimates

Any delivery date or transit time shown at checkout, in a shipping email, or on a carrier's tracking page is an estimate given by the carrier, not a promise by us. Weather, customs, carrier backlogs, and incorrect addresses all move it.

Transit time starts when the carrier receives the parcel, which is at the end of the 3–5 business day window in section 3 — not when you place the order.

Nothing in this section affects a delivery deadline that the law where you live requires us to meet. See section 11.

6. Tracking

Every shipped order gets a tracking number by email when it leaves us. If it has been more than 5 business days since you ordered and no dispatch email has arrived, check your spam folder first, then write to support@clarityci.com with your order number.

Tracking can sit without an update for a few days, particularly on international parcels between the last domestic scan and the first scan in the destination country. That gap is normal and does not mean the parcel is lost.

7. Digital products

Some items in the shop are digital and are not shipped at all — the 5-Minute Reset Guide, for example. Nothing in this policy about dispatch, carriers, tracking, customs, or delivery applies to them. You receive access as soon as your payment is confirmed, and if a download link does not arrive or does not work, write to support@clarityci.com and we will send it again.

Refunds on digital items work differently from physical ones. See our Refund Policy.

8. International orders, customs, and duties

We ship from the United States, so an order going anywhere else is an import in the country it arrives in.

• Import duties, taxes, VAT, and customs clearance or brokerage fees are your responsibility, unless the checkout collected them from you at the time of the order and said so. They are charged by your country, not by us, and we do not receive any part of them.
• These charges are usually collected by the carrier before delivery, and they can be as much as a third of the value of the order in some countries. Please check your own country's rules before ordering.
• Customs can hold a parcel, and we cannot speed that up or find out more than the tracking shows.
• We declare the accurate contents and value on every customs form. We cannot mark an order as a gift, understate its value, or misdescribe what is inside, and we will not do so on request.
• If you refuse a parcel or fail to pay an import charge, section 10 applies.

9. Late, lost, or damaged parcels

Tell us and we will sort it out. Write to support@clarityci.com with your order number, and photographs if anything arrived broken. It helps if the photographs show the outer box as well as the item.

Arrived damaged, or leaked in transit	Tell us within 14 days of delivery. We will replace the item or refund it, at your choice, and you will not pay return postage. Please keep the packaging until we have answered.
Tracking says delivered, but nothing arrived	Check with your household and neighbours and any safe place the carrier names, then tell us within 14 days of the delivery scan. We will open a trace with the carrier.
Tracking has stopped moving	Give it a further 7 business days for a domestic parcel or 21 for an international one, then write to us and we will open a trace.
Wrong item, or something missing from the box	Tell us within 14 days of delivery. We will send the right item at our cost.

A carrier trace can take up to 21 business days to conclude. We will not make you wait for the outcome before we put a genuinely lost order right, but we do need the trace opened.

If a product turns out to be unavailable after you have ordered it, we will tell you and refund you for it.

10. Addresses, refused parcels, and returns to sender

Please check your delivery address before you pay. We dispatch to the address given at checkout exactly as it was entered.

• Before dispatch: write to us straight away and we will correct the address if the parcel has not left. During the 3–5 business day window there is usually time.
• After dispatch: we cannot change the address. Some carriers let the recipient redirect a parcel in transit using the tracking number, and that is the fastest route.
• Returned to us undelivered — because the address was wrong or incomplete, because nobody collected it from the depot, because delivery was refused, or because an import charge went unpaid — we will refund the price of the goods once the parcel is back with us and in resaleable condition. The original shipping cost is not refunded, and neither is any cost the carrier charges us to return it. We are happy to send the order out again, and re-shipping is charged at the normal rate.

11. Risk, and your statutory rights

Risk of loss or damage passes to you on delivery, or on the first attempted delivery to the address you gave — not when we hand the parcel to the carrier. If a parcel is lost or damaged before then, that is ours to fix under section 9.

Nothing in this policy takes away a right the law gives you. Depending on where you live, that may include a right to have your order delivered within a set period, a right to cancel and be refunded if we deliver late, and rights in respect of goods that arrive faulty or not as described. Those rights apply on top of everything above, and where this policy says less than the law where you live requires, the law wins.

12. Changes to this policy

We may update this policy. The version in force for your order is the one published when you placed it, and the “last updated” date at the top tells you when this one took effect.

13. Getting in touch

support@clarityci.com — please include your order number, and photographs if something arrived damaged. We aim to answer within 2 business days.

ClarityCI LLC
931 McInnis Ct, Kissimmee, Florida 34744, USA
+1 (407) 436-2676

Returns and refunds are covered separately in our Refund Policy. Premium subscriptions in the BodyByKeke: Mind app are not shop purchases at all — those are covered by the app's Terms of Service.